Auto activation doesn't work

I just bought this and auto activation doesn’t work. Also, I’ve imported 1000s of fonts yet can’t manually activate them either. What’s the deal?

Are the fonts displayed in FontBase? What happens when you activate them? Are they displayed as active inside the app?

Similar problem. (Windows 11). Fonts will display as “activated” in FontBase (green dot and in Active list) but are not available to Adobe InDesign. I finally gave up and uninstalled.