Error when Launching Illustrator (Windows Current Version)

Hi,

I get the following error after installing Fontbase and launching adobe illustrator.

Screenshot 2023-01-06 093608

Is there any good advice on how to fix this error?

thanks

Dan

Hello @Dan-Gwalter, thank you for the post and welcome to the forum:)
Could you try removing the old plugin files in the Illustrator folder and re-installing them from FontBase?
The path to the plugin folder should be in the Settings page in the Plugins section.
Hope this helps,
Yuriy
FontBase Dev Team

Hi and thanks for your reply,

I located the extensis folder in the illustrator plugins directory and deleted it. I then removed it from the settings page in fontbase.

next I reselected the illustrator plugins folder in fontbase and waited for the process to finish before restarting illustrator.

same error message Iā€™m afraid.

regards,

Dan

Hi

Maybe you have to deactivate the extensis plugin in your Illustrator app or something around it? Deleting the folder is probably not enough ā€¦ In the past I deinstalled Extensis completely before installing another font management and had no such problem.

Regards
Matt

1 Like