Fonts not loading

Bugs
1

Mac OS Senoma 14.5
Fontbase 2.20.7

When I activate a font it fails to be active in any Adobe CS software. I have reinstalled and deleted Fontbase but that’s not helped at all. I really have no idea what else to do.

2

Hello @aarenson, thank you for your post and welcome to the forum :pray:
Does this happen to both pre-loaded Google fonts and the ones you add into FontBase yourself?
Are activated fonts recognised by other software (e.g. text editors)?
Thank you again,
Yuriy
FontBase Dev Team

3

Hi Yuriy,

This happens with Google and my own fonts that I add. I was running a different font manager previously called TypeFace App but I made sure to uninstall everything thoroughly. I have no clue why FontBase isn’t working.

Thanks for your help.

4

Thank you for the additional information :pray:
Are the FontBase activated fonts recognised by other software (e.g. text editors)?
Need to understand if this is a FontBase issue or an Adobe one :thinking:
Thank you again,
Yuriy

5

I just activated a Google font then opened TextEdit and the font isn’t selectable so it seems to be OS wide. Thanks

6

This really helps, thank you :pray:
For now it looks like something’s blocking FontBase from working properly.
Any anti-virus software or read/write permission limitations that could influence this that you are aware of? Especially if it’s a work computer or a part of a network with administration by someone other than yourself?
Thank you again,

7

it is a work computer but we don’t run antivirus software, just out the box mac set up with Adobe CS etc. I’m not aware of any read/write permissions specifically. If you could point me in the direction I’ll check and screengrab anything that needs to be inspected.
Thanks

8

Thank you for the additional information :pray:
Do you have full control of the computer, or are there separate admin (for the system administrator perhaps) and user (your) accounts?
Thank you again,

9

I’m the admin with full control. No other system admins or security software running.

10

Thank you :pray:
While looking for a solution I came across this post

Would it be possible for you to try it and see if that would make a difference?
Thank you again,

11

Thanks Yuriy, I am on a mac. I’ve opened the file permissions and the font folder is set to read and write. Have a look at the attached screenshots and see if you can spot anything wrong. Thanks

Screenshot 2024-09-05 at 16.57.46
Screenshot 2024-09-05 at 16.57.461440×878 52.8 KB

Screenshot 2024-09-05 at 16.58.09
Screenshot 2024-09-05 at 16.58.091446×890 142 KB

Screenshot 2024-09-05 at 16.58.23
Screenshot 2024-09-05 at 16.58.23271×832 56.9 KB

12

Thank you for the screenshots :pray:
The permissions seem to be ok :thinking:
The font list in the second screenshot - is that internal to the text editing app you have opened right behind it? I.e. does it pop up when you click “Helvetica” just below the close-minimise-maximise buttons in the text editor?

13

Yes the font list is the pop-out list which is part of TextEdit’s UI. I wanted you to see that the two Google fonts which are activated are not appearing in the font list within a non-Adobe programme.

14

I see, thank you :pray:
This is extremely odd.
Does it make a difference whether the text editor is opened before fonts are activated or after that?