Adobe 2024 plugins not visible in v.2.19.1

MacOS Monterey 12.7.1
MacBook Pro 15 inch 2016
2,7 Ghz Quad-Core Intel Core i7
Fontbase 2.19.1

Adobe Indesign, Illustrator and Photoshop 2024 are installed.
But there is no 2024 option in Fontbase.
See screenshot.

Hello @Faro, thank you for including all the info :pray:
Very odd, haven’t seen anything like this during the tests.
Have you tried restarting FontBase after the update?
Also, did the update go in-app or did you download the installer for the new version and update that way?
Thank you again,
FontBase Dev Team

Hello Yuriy, thank you for your reply.
I’ve restarted Fontbase several times, also restarted the computer.
I did the update from go in-app.
Maybe I can try to install the new version?

Best regards

Hello @yuriy, I’ve tried installing by downloading the installer from the new version on the website. This doesn’t change anything. 2024 is still not visible. Best regards Faro

Thank you for such a quick reply and the additional information Faro :pray:
Working on it

You are welcome. Thx for keeping us informed.

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Thank you :pray:
Would it be possible for you to check whether resetting FontBase settings can help with this one?
On Mac they are at either ~/Library/Application Support/FontBase or ~/Application Support/FontBase
To do this, making a reserve copy of the above folder would make sense, just in case, then removing it and launching the application again. FontBase should be closed during this procedure as it would interfere with reading/writing folder data.
To restore everything, just remove the new folder and replace it with the reserve copy.

Hi Yuriy, I’ve tried deleting the FontBase folder: ~/Library/Application Support/FontBase
But this didn’t change it. After that I’ve tried to delete FontBase with AppCleaner, see attachment, restarted the computer, installed FontBase again. But also this didn’t change anything. Still the same problem.

Thank you for such a quick reply :pray:
Super weird app behaviour, we’re trying to get to the bottom of this asap.
Thank you again :pray:

Thank you very much!

An update fixing this issue has just been released, could you please check if 2024 plugins are visible now? :pray:

Perfect, the update solved it. Thank you for the support.
Kind regards

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