Auto-activation for missing fonts not working

Please include the flowing when reporting a bug:

  • Your operating system MacOS Ventura
  • Operating system version 13.5
  • FontBase version 2.18.1
  • What actions caused the issue Updating to CC 2024 (Indesign, Illustrator, Photoshop etc)
  • If possible, attach a screenshot

I have hundreds of projects I’m archiving and urgently need auto-activation to work when I open the files, individually activating every font for every document is simply not an option.

How do I get it working again for the latest Adobe updates?

Hello @bpk101, thank you for your post :pray:
This issue has been coming up recently, here’s the latest information on it:

The same thread also contains a workaround one of the users found for PS and IL, perhaps in could be helpful in the meantime:

Hope this helps,
FontBase Dev Team

In terms of the workaround I’ve tried it but fonts are still not auto-activating in Illustrator CC 2024.

Have I pointed FontBase to the correct plug-ins folder?

Incidentally I’m on a MacBook M2 (if indeed M1 relates to the Mac processor).

Thank you for the quick reply :pray:
Looks like the M2 chip might be the issue for the workaround, since the folder looks like it’s in the right place, unfortunately :pensive:
We’ll do our best to make this work as soon as we can, although no strict deadline is available for now, please bear with us until then if you can :pray:
Thank you again,