Problems with activating the paid plan in the Fonte Base app

Hello, I activated my annual Fonte Base account, but the app continues to work in free mode. Does anyone know how to make the features of the paid plan work correctly?
I also cannot log in to the application, only to the company’s website and the forum.

  • Windows 10 Pro. Version 22H2
  • FontBase version 2.18.1
  • I don’t know how to explain the cause, because I just activated the account and I have no idea how the problem of not being able to activate the account in the application or enable the tools of the paid version (the impossibility of logging into the application, should prevent the activation of features paid)

Thanks!

Hello @ffmbezerra, thank you for the post and welcome to the forum :pray:
This is strange, hm.
Is your internet connection stable at the time of trying to log in?
Thank you again,
Yuriy
FontBase Dev Team

Good afternoon, dear friends
I would like to know if there is a problem with the main website of the FonteBase application? I have already changed my password, but unfortunately I cannot access my account manager at this link here: FontBase
I would like your help to try to resolve this as quickly as possible, since my subscription will have to end in a few weeks. (I do not remember the exact date that my subscription expires).

Windows 10 Pro/2009, 64 Bits. Versão 22H2
Versão FontBase 2.20.7

Sincerely,

Fabrício Bezerra

Thank you for the ping @ffmbezerra, trying to figure out what is going on since the website seems to be working fine, please bear with us :pray: