Why can’t I log into my account in the program on any of my computers?
When I try to log in, it says: “Something went wrong. Check your internet connection.”
I have the latest version installed. I have a paid annual subscription. My internet connection is working. I can only log into my account on the website.
What’s the problem?
Hello @DAP87, thank you for your post and welcome to the forum 
Is it possible that the firewall or some other software (e.g. antivirus) is blocking the app’s internet connection?
Thank you again,
I checked the firewall, and FontBase is allowed to exchange data on both private and public networks.
I don’t use any other antivirus besides the built-in Windows Defender antivirus.
I checked the Windows Defender log, and there are no restrictions for FontBase.
I recently installed Windows 11 on my computers. Initially, FontBase worked as usual. But about a week ago, the program logged out of my account and now refuses to log back in because there’s no internet connection.
Perhaps Windows 11’s built-in security is blocking this program’s internet access somewhere else? How can I find out?
Thank you for the quick reply and the additional investigation @DAP87
Before diving any deeper, just to double-check - the current FontBase version is 2026.2.0?
Thank you again,
Yes, that’s right, the current version of FontBase is 2026.2.0
After doing some digging it seems the problem is most likely with your location @DAP87
I use a VPN to access various services.
But even with the VPN, FontBase doesn’t work.
It shouldn’t work in russia and it doesn’t, so this behaviour is expected