Can't install 2024 plugins

Hi guys, I can’t seem to install any of the 2024 plugins - choosing the directory inside the settings gets the error ‘Could not install Fontbase-Mac-Illustrator-2024-M1’ - I get this for Photoshop and Indesign too.

I’m on Sonoma 14.3, Fontbase 2.20.7 and fresh installs of the creative apps.

Hello @designybob, thank you for our post and welcome to the forum :pray:
So, from what I understand, this happens to all 2024 CC apps here (PS/IL/ID)?
Would it be possible that you as a user of this computer are limited in read/write access rights?
If you happen to have any non-2024 CC app versions, is the situation with plugin installation the same for them?
Thank you again,
Yuriy
FontBase Dev Team

Hi Yuriy,

Yes correct. All apps, all versions (even if i select a 2024 directory under 2023 app.)

I am the sole user / admin on my machine. I dont have any 2023 versions installed.

Thank you for such a quick reply @designybob :pray:
Would you happen to know if your machine is using an M1 or an M1 Pro/Max chip?

@yuriy Its an M1 Max! 16" MBP

Thank you for the quick reply and sorry for the delay :pensive:
Will use this additional info to better understand what’s going on.
Thank you again,
Yuriy

Any luck with a fix @yuriy?

Thank you for your reply @designybob :pray:
Still working on the final solution I’m afraid :pensive:
Would it be possible to try to install one of the plugins outside of the normal target folder, to the standard Downloads folder perhaps, and see if the installation is a success?
Thank you again,
Yuriy

Nope - doesn’t work either!

Thank you for such a quick reply :pray:
Does exporting/importing collections work currently?
Thank you again,

@yuriy yes, I can export collections and the json appears fine.

Thank you for the quick reply @designybob :pray:
Hmm, that’s odd, means FontBase itself is not blocked from copying files on the hard drive.
Would it be possible to try to re-download the latest FontBase version from FontBase — Download for Mac, uninstall the current version, install the newly downloaded one and see it plugins can be installed after that?
For now my best bet is that something went wrong with FontBase’s files or the installation file.
Also, before this, as a test, could you please try to export collections to one of the CC app plug-ins folders? Might seem random, but it will confirm whether copying to that particular type of folder is somehow limited in your OS.
Thank you again,
Yuriy

@yuriy

Sorry its taken me so long to respond. I tried exporting collections to one of the CC app’s plug-in folders and you’re right - i wasn’t able to. However even after I uninstalled, reinstalled the latest version I was still unable to do this!

Hello @designybob, no worries, thank you for your reply :pray:
And thank you for running this test. It looks like there is no problem within FontBase itself in this case :thinking: Either your OS (via access rights/privileges) or other software (e.g. an antivirus) is blocking FontBase from copying files into these folders :pensive:
Would it be possible for you to check if FontBase installed on your computer has all the necessary permissions to perform these operations?
Thank you again,
Yuriy

Hi @yuriy, yes i’ve checked again and fontbase still has full disk access.

Rather strangely - I just downgraded to Ventura, doing a complete full reset / reformat - reinstalled the creative suite 2024 and redownloaded FontBase fresh… and still have the same issues. I can’t install the plugins at all. Is it even possible for you to send me the plugins so i can manually place them in the folders?

Hello @designybob, thank you for the quick reply :pray:
DMed you with the details.
Please let me know if it helped when you can:)
Thank you again,
Yuriy

It works!

Thank you so much @yuriy, super happy that its all resolved and I really appreciate your patience helping me throughout this!

Hello @designybob, thank you for the quick reply :pray:
Happy to hear it’s working now :partying_face:
Please accept our apologies for the inconvenience this issue has caused you :pensive:
Thank you again,
Yuriy

I have the same problema. Unable to install plugins on new MacBook Pro M3.
Could you send the plugins directly to install on the folder?
Thanks

Hello @cuadratin, thank you for your post and welcome to the forum :pray:
DMed you about this one.
Thank you again,
Yuriy
FontBase Dev Team