Using the heart button correctly adds fonts to my favorites, but when I restart the application or reboot my computer, I lose them all. It resets back to zero.
Has anyone else experienced this? I’m assuming this is a Windows 11 bug, I never had this issue on Windows 10.
Hello @amnesia, thank you for the post, sorry for the delay and welcome to the forum
Does this happen to other collections as well?
Thank you again,
Yuriy
FontBase Dev Team
I am having this issue as well. i have a new computer windows 11.
I imported my collections all fine. but when I add a new font to a favorites collection, that font disappears form that collection after reboot.
Hello @Moysh, thank you for your post and welcome to the forum
Which app version are you using?
Are the font’s you’re adding to Favorites on a network drive or something like Google Drive/Dropbox by any chance?
Interesting
Is the effect still the same if you add fonts to Favorites in other ways? I.e. drag a font over from the list into the collection in question?
Thank you for the quick update
So the problem seems to be with all collections, curious.
Do other functions, e.g. font activation and font/folder sync, work without a hitch?
Thank you for the video and the reply
Could you please try to repeat the same adding a font to Favorites thing, but this time closing the app using the top right “close button” (x)?
the regular close DOES not lose the favorites… b/c the app is still somewhat running… I did the end task to show replicate the PC restart… after restart acts the same as my video…
OKAY!!! This is what I now did… I disabled “hide to tray on close”. I then added a Favorite, I then opened again… and it was saved… I then rebooted, and it was also STILL THERE!..
so for now I will keep app open but I would rather it minimized to try and work as it should.
Please let me know if you can figure it out
Thank you for trying the suggestion
And luckily we have our answer
The cause of this behaviour was, yeah, the end task/reboot scenario, which is basically the same as crashing the app. In this case the app doesn’t always have time to save all the data before it is forced to close, hence the missing collection fonts.
The best I can think of for now is using FontBase as you did before, with “minimize on close” still on, and hidden in the tray, but use Fontbase’s tray icon + right click to open the tray menu and close from there if you don’t need it anymore or before a system restart.
Another thing to try, if that’s possible, would be to add a font to a collection, then keep the app running (either minimised or hidden to tray) for another minute or two, the trying the end task scenario and seeing if the collection will be saved then.
My guess is that due to a considerable database size the continuous database saving might not be as fast as we would like, so this is why rebooting interferes with the process, while proper closing does not (given the app a chance to clean things app and save everything properly).
the issue is I dont always close all apps before rebooting , so if its open, and I forget to actually close the fontbase app, then it wont save or if system has its own restart it wont save…
it was working fine on my old system windows 10.
how can we fix the auto save?
Yes, I understand the inconvenience of manually closing the app
As for my previous question above, would it be possible to try that in search for the solution?
Also, do you have auto-sync collections enabled by any chance?