Fontbase causing Windows 10 lag every couple of minutes

Questions
1

I’ve noticed FontBase is causing a number of issues with Windows 10. The main one, every 1-2 mins there’ll be a 1-2s UI lag. Usually, this affects the cursor either momentarily freezing, text input freezing or a UI dialogue like a right-click to freeze for a quick moment. It’s particularly bad in applications like Illustrator where there are a lot of fonts being rendered. If FontBase is closed then the issues are gone.

Are there any ways of troubleshooting what’s going on and how I can fix it?

I also noticed that many things in the Search Bar and Explorer were also broken, I.e. Cortana and Explorer search bars often stop working, they’ll open for a moment and then completely close. If I shut down FontBase, the issue goes away. I’ve noticed a few other people have spotted a similar issue here.

2 Likes
2

i have the same issue

3

Hello @senturaz @eidfayiz, thank you for your posts :pray: And sorry for the delay @senturaz, just saw the original post now :pensive:
Most likely at some point some system fonts were added into FontBase and then activated. Does this behaviour occur with a fresh FontBase install, when there are only pre-loaded Google fonts present?
Thank you again,
Yuriy
FontBase Dev Team

4

Hello

yesو the issue currently occurs activating a fonts folder located in my google drive but its been set to be offline which means its supposed to be downloaded locally in my pc

Thank you
Eid

5

Thank you Eid for the quick reply and the additional info :pray:
If I understood correctly, you are referring to a fonts folder that you have added into FontBase at some point?
Would it be possible to test this when no additional font folders are added into FontBase? I.e. with just the fonts that come with FontBase after installation, without any other fonts or folders added manually?
Thank you again,
Yuriy

6

Hello Yuriy

Yes, I tried removing the fonts folder that’s located in my Google Drive with a folder located in my desktop, and now it seems to be fixed, but I’ll let you know if I witness any weird bugs again.

Thank you and sorry for the very late reply

Eid

7

Thank you for the update Eid :pray:
Glad it was fixed, hopefully this is the last time we saw this happen.

Thank you again,
Yuriy

8

Windows 11 Laggy overall, working with Affinity Designer 2.5.7 and Affinity Photo 2.5.7, every couple minutes everything gets frozen for 4 seconds

9

Hello @vjmassny, thank you for your post :pray:
Do you have the same setup as @eidfayiz with a folder/folders located on a network drive?
Also, does the lag still happen when you’re not using the Affinity products you’ve mentioned?

Thank you again,

10

Hi yuriy! thanks for your quick response, and No I don’t have the same setup, mine is a local folder.
About the Lag when I’m not using Affinity, I’ll check that today.

1 Like
11

Currently using Windows 10 Home 22h2
Windows 11 Home 24h2
and above.
Regarding OS delays
This is common with other font management software, but it is highly likely that a conflict with the Windows OS service “Windows Font Cache Service” is the cause.
Try disabling this service to see if it improves the situation.
However, disabling it may prevent you from searching from the taskbar, etc.
I hope that this will be improved on the FontBase side.

1 Like
12

It only happens when I’m using Affinity Products :smiling_face_with_tear:

13

Thank you for the update @vjmassny :pray:
Oh, I see, it is highly likely Affinity apps are the culprits I’m afraid :pensive: