I recently updated the install file and accidentally selected “all users” instead of my business one only and it literally deleted nearly 10k fonts I had collected. They were commercial use fonts, font bundles, years of collecting and now they are wiped from the drive. I’ve emailed back and forth with support and scanned every area of my laptop for the otf or ttf files and they are totally gone. All of them except the ones I installed directly to my laptop. All my client’s fonts will need to be sourced again.
Anyone else have this issue? Is this recoverable? I don’t have a recent backup because I back files up in other locations manually, and I’ve never had this issue with the program before, but as a paying client, I’m very upset at all the lost work
Hello @casfickdesigns, thank you for your post and welcome to the forum
First of all, very sorry for the inconvenience
Have you perhaps already tried uninstalling the app and re-installing again, but this time selecting your business account instead of the “all users” option?
Thanks for the advice, but no, all my fonts are still gone. I’ve been in contact via email and troubleshooted all other options. all my otf/ttf files are not showing up in search
so after continued and intense searching, all my collected commercial fonts are gone and now I have to try and source them all over again. Back up your fonts folx, because if I cant recover the font’s I’ve paid for, then I’ve lost a lot of money at no fault of my own… and no one at the company has been able to help. I’m so disappointed.
