Sorry if this is a common issue with an easy fix, I tried looking first.
I have uninstalled - reinstalled several times. I notice it keeps my fonts, how can I uninstall clean fontbase and re-add my fonts. Do you think it’s corrupt fonts? I tried fontbase, seemed like it was working fine, so I paid for ‘awesome’ and put in my password. I then added another folder of fonts and it started crashing. Do you think it’s because I put in my ‘awesome’ password? I don’t really need those features, glyphs is nice to have. I have 32GB of RAM, but it takes up to about 6GB of before crashing.
How many fonts is too many fonts!? If I see a free font or any of the company bought fonts I throw in the fonts folder. Coworkers add fonts to the same folder as well. I need to go through and clean it up, but it WAS nice just to use the search bar in fontbase to find them or browse them. Fonts folder is on network.
Please include the flowing when reporting a bug:
Your operating system - Windows 10
Operating system version - 21H2 (installing 22h2 now)
Hello @RandyPetersen, thank you for the post and welcome to the forum
And a separate thank you for the details.
This shouldn’t be because of the password, no:) This shouldn’t be happening at all really, so we’ll try to do what’s possible to figure out what the reason for this behaviour is.
To completely wipe FontBase data you can remove it’s data folder. Please beware the data in it will be lost, so I’d recommend making a copy beforehand just in case. By default the folder is located at “C:\Users\YourRespectiveUserName\AppData\Roaming\FontBase”.
Hope this helps,
Yuriy
FontBase Dev Team
I don’t think the number of fonts specifically should be an issue, although I believe I haven’t seen test results for hundreds of thousands, or millions, of fonts for example, so I cannot be 100% sure.
If you do have any updates on the number of fonts potentially breaking the app, please share an update if you can, that would be really helpful in understanding how and where to look for the root cause
Thank you again,
Were you adding a lot of fonts? I am still having issues, I am still paying in hopes they’ll get it fixed up, so far still no good. I have changed PCs twice since then and still having an issue, so don’t think it’s PC related. I tried adding different sets of fonts in case it was corrupt fonts, but no luck. I’d love to know the reason…
Hello @RandyPetersen, thank you for your reply
Were you able to notice the point at which this issue starts happening? For example in terms of the number of fonts?
Thank you again,
Yuriy
Hello @SteTurn74, thank you for your post and welcome to the forum
Can you remember what was happening at the moment just before the white screen showed up?
Was the app adding fonts at that time? Was there some other software, e.g. an antivirus, running some sort of check?
Thank you again,
Yuriy
FontBase Dev Team
Uninstalled and removed every trace of the app then shut down and restarted PC to do a fresh install.
Started fontbase and just left it alone. It crashed. No antivirus scans running. No fonts being added. PC not under any load.
I had considered a windows update might be the issue but if that was the case this forum would surely be busy with reports. It is a scenario you could easily replicate anyway
Thank you for the quick reply
Doesn’t make sense for now, since, as you’ve described, the app is in the freshly installed condition, no fonts or folders except the pre-loaded ones, clean app database. There is nothing that can go wrong in that state, but obviously it does, reproducibly.
Will need some time to think of what can cause this
Thank you again,
Yuriy
I have the same problem as previously described by others - only on my Mac (M1 PRO).
Suddenly fontbase no longer runs - the program window turns white and I can only cancel the software using the Finder “End program immediately”.
Then I wanted to reset fontbase as described in the form - but that didn’t work because I couldn’t find some folders.
So I deleted the program with an AppCleaner, moved the font folders out of the “fontbase folder”, restarted it and then reinstalled fontbase. Apparently the font folders are now gone and I assumed that fontbase is now running properly again.
Unfortunately, as before, the problem simply stops and the window appears white.
i have the same issue since months, also have a lifetime license but much problems with these app. After a couple of reinstalls, I had given up.
Today a new try and i have deinstalled the app again, copy my folders and installed the new Version 2.21.0. It works for 1-2 Minutes than i get the white Screen again.
Hello @Domme, thank you for your post and welcome to the forum
After uninstalling FontBase and before re-installing it again, have you had the chance to try resetting the settings as described here - Reset Settings — FontBase Tutorials ?
Also, when this is happening, are there any fonts in FontBase besides the pre-loaded Google fonts?
And another question, if I may - are FontBase and its Root folder located on a local (not a network) drive?
Thank you again,
Yuriy
FontBase Dev Team
doh! i have try it again, now it seems to work.
Maybe I think, i do only copy the folder for backup and dont delete the folder. thanks for your help. I will come back, if its happen again
Thank you for both updates
Can you remember what was happening between when the app started working properly and when it crashed again?
Trying to understand what exactly causes this
If I see a free font or any of the company bought fonts I throw in the fonts folder. Coworkers add fonts to the same folder as well. I need to go through and clean it up, but it WAS nice just to use the search bar in fontbase to find them or browse them. Fonts folder is on network.
